How it works

Order ahead. Pick up fresh.

Grocezy connects local shops with the people around them. Customers order in their own words, shops confirm and prepare, and everyone skips the queue. Here's the whole flow, both sides.

For customers · Free forever

Your side of it

No catalogs, no in-app prices, no checkout. You describe what you want; the shop does the rest.

1

Find shops near you

Open the app and search by zip or postal code, or let Grocezy sort shops by how close they are to you. You can browse as a guest first — an account is only needed when you actually place an order.

  • Search by postal code or GPS proximity
  • See opening hours and holiday notices before you order
  • Save the shops you use most as favourites
2

Say it or type it

Tap the mic and speak your list, or type it out. Plain language is fine — "two kilos of potatoes, a bunch of coriander, and 300g of feta" is a complete order. Add notes for anything specific: how you want the meat cut, how ripe you want the fruit.

  • Voice ordering via speech-to-text
  • No product catalog to scroll through
  • Notes and substitutions welcome
3

The shop confirms and packs

The shop gets your order instantly, confirms it, and starts preparing. If something's out of stock or they need to check a detail, they'll message you in the order chat.

  • Live order status you can check any time
  • In-app chat with the shop
  • Push notification at every stage
4

Pick it up and pay in store

The moment it's marked Ready, you get a notification. Walk in, collect it, and pay the shop directly at the counter — cash or card, whatever they accept. Grocezy never handles your payment.

  • No in-app payment, no service fee, no markup
  • You pay the shop's own prices, at the shop
  • Full order history in the app
Grocezy is pickup only. There's no delivery and no driver — which is exactly why there are no delivery fees and no price markup. You collect from the shop yourself.
For shop owners

Your side of it

From signing up to your first order is a matter of minutes. There's nothing to install on a counter and nothing to integrate.

1

Create your shop

Sign up on the app or at app.grocezy.com. Add your name, address, category and opening hours. No catalog, no product data entry, no menu build.

2

Share your link

You get a public shop page at go.grocezy.com/yourshop plus a QR code. Put it on Instagram, on flyers, in your window, on your Google Business profile.

3

Accept orders

New orders arrive with a heads-up alert. Read what the customer asked for, confirm it, and message them if you need to check anything.

4

Mark it ready

Pack the order and tap Ready. The customer is notified automatically, comes in, and pays you at the counter as usual.

Tools that keep the queue clean

Everything a busy counter needs, and nothing that gets in the way of serving the person standing in front of you.

  • Business hours — up to three time slots a day, so a lunchtime close is respected automatically
  • Holiday & vacation mode — customers see a notice instead of ordering into a closed shop
  • Stale order auto-cancel — forgotten orders clear themselves so your queue reflects reality
  • Customer chat — sort out substitutions without a phone call
  • Order history — see what's been ordered, confirmed and collected
A shop owner preparing a Grocezy order behind the counter
No app? No problem.

Customers can order straight from a shop's link.

When someone opens go.grocezy.com/yourshop — from your Instagram bio, a flyer or a QR code in the window — they land on a mobile-friendly ordering page. They sign in, place their order, and you receive it exactly like any other. Installing the app is optional.

go.grocezy.com/yourshop

Common questions

Do I pay for my groceries in the app?

No. You pay the shop directly when you collect your order, using whatever they accept at the counter. Grocezy never processes payment for goods and never adds a fee or markup to what the shop charges.

Does Grocezy deliver?

No — Grocezy is pickup only. Your order is prepared and held for you at the shop, and you collect it yourself. That's what keeps it free of delivery fees and inflated prices.

How do I know what things cost?

There are no in-app prices, because there's no catalog. You pay the shop's own shelf prices at the counter. If you want a total in advance, ask the shop in the order chat.

What if the shop doesn't have something?

They'll message you in the order chat to suggest a substitution or let you know it's unavailable. You only ever pay for what you actually collect.

Do I need an account to look around?

No. You can browse shops as a guest. You'll only need to sign in — with Email, Google or Apple — when you place your first order, so the shop can notify you when it's ready.

Is voice ordering required?

Not at all. Voice is there because it's faster for long lists, but you can type every order if you prefer. Microphone access is only requested when you tap the mic.

Ready to skip the wait?

Download the app and find the shops on your street, or set your own shop up in minutes.